For use with customers querying the changes to Guernsey Home Loans and Jersey Home Loans mortgage fees and charges. These answers are not scripts but a guide to answers that can be provided.
Our updated fees and charges tariff is effective from 31 March 2022.
All customers were pre-notified of the changes in January 2022 as part of the annual statement communication giving advance notice of the changes to customers.
We’ve carried out a comprehensive review of the work we do in regard to each request, and therefore the costs that we incur to complete the activity. The fees we charge have a direct relationship to business and third-party costs and the new charges reflect this cost.
Effective from 31 March 2022, the new tariff is displayed on the following websites:
Fees are applicable as at the date any application is made, so any fee paid at that time was correct.